The Experience

Get ready for refreshing and fun family adventures in the Welsh countryside. Escape for a two, three, four or seven night stay in The Farmhouse, our luxury barn house The Barn or one of our ten Luxury Lodges.

Make use of the state-of-art self-catering facilities within your property or try any one of the sensational dining options available around the main Resort Hotel and grounds. Enjoy a little retail therapy at the Celtic Mall, or make a splash at the nearby Forum or Dylans Health Clubs.

Join us for heaps of exciting indoor and outdoor activities around the Resort Hotel grounds with everything from puzzles and clues to fun family challenges, we have plenty to keep your family entertained.

However you hunt out freedom during your stay, we are here to make your time as enjoyable and comfortable as possible.

Arrival

How will I know where to go?
When you arrive at the Resort please make your way to the Resort Hotel Reception where our team will welcome you and your relaxing break will begin. For directions to The Celtic Manor Resort, please visit celtic-manor.com What time can I check in? We offer guaranteed check in at 4pm. You are most welcome to arrive earlier in the day and enjoy the facilities here at The Celtic Manor Resort.

Do I need to bring any documentation with me?
Please ensure that you bring your booking confirmation with you, along with (for international guests only) photographic identification in the form of a passport or driving licence.

Can I park my car at my accommodation?
There are two parking spaces outside. Should your party have more cars than this, you may use the Twenty Ten Clubhouse car park. Please note that guests currently need to arrange their own transport between our hotels, clubhouses, Hunter Lodges and other facilities. A limited evening shuttle service is available for guests with a dinner reservation at one of our resort restaurants.

I’m playing golf during my stay – can I leave my clubs at my accommodation?
Yes, your golf clubs may be stored in your accommodation.

Can I charge items to my accommodation during my stay?
We can set up the billing for your accommodation either to allow guests to charge to individual bedrooms or to the lodge as a whole, giving you the flexibility to pay your bill as you wish. Please note that a credit card will be swiped for preauthorisation on check in for £100 per night of your stay. The Celtic Collection no longer accepts cash or cheque payments at any property or venue. All payments can be made either by card or via our mobile app only.

What's Included?

What electrical equipment is in my lodge?
Each of our Hunter Lodges is equipped with the following items as standard:
• Dishwasher with two complimentary tablets (additional tablets may be purchased if required at a cost of £2 for two tablets)
• Fridge freezer, toaster and kettle
• Oven, hob and microwave
• Iron and ironing board
• Music system with docking station and wireless Bluetooth technology in the living room
• Alarm clock in each bedroom
• LED televisions in each bedroom, the den and the living room
• DVD Blu-Ray player in the living room
• Complimentary WiFi throughout the lodge
Please note that there is no washing machine in the lodge, laundry services are available for an additional charge.

What else is provided?
Bed linen, bath and hand towels are supplied in each lodge, along with slippers and robes. Additional towels are available in the main bathroom for use in the sauna and hot tub. Tea towels, kitchen roll, bin bags and toilet rolls are also provided for your convenience, along with one complimentary basket of logs for use with the log burner.

Are there any toiletries supplied?
Each individual bedroom has one Elemis shampoo, conditioner, shower gel and hand wash. We advise guests to bring all other required toiletries with them.

Facilities

What other facilities are available in the accommodation?
In each Hunter Lodge, there is a sauna and hot tub available for use by adults in the party. Children under the age of 16 years and pregnant ladies are not permitted to use the sauna or hot tub. Please refer to the safety guidelines available in the lodge before using the facilities if you are unsure. Please note that we empty, clean and refill all hot tubs after every stay, therefore your hot tub may take up to 12 hours to reach the required temperature.

Is there a log burner available to use in the accommodation?
There is a fully functional log burner available for your enjoyment at the Hunter Lodges. Logs can be purchased at a cost of £18 per basket to include firelighter and matches. Please note that naked flame candles are not permitted to be used either inside or outside our lodges

Are there any other facilities that can be provided to enhance our stay?
On the first floor of the Hunter Lodge there is an additional multipurpose room (approx. 12 sq. m) which can be set up as follows: Chill Out Snug, the standard set-up for all lodges, including four beanbags and a television -or- Additional Bedroom, extra space to accommodate two children aged 13 years and under (with a double sofa bed)

What facilities will we have access to at the Resort?
You will have access to all the facilities that the resort has to offer, subject to opening times and availability. For more information, please visit the website.

Dining

What is supplied in my accommodation for arrival?
A welcome pack including tea, coffee, sugar, sweeteners and milk will be supplied for your arrival. Please note, there is no convenience store on site.

What if I don’t want to cook?
Before your arrival or during your stay, you may wish to order from our range of ‘Gourmet to Go’ hampers, which will be delivered directly to your lodge. Each hamper serves 8 adults, and options include:
• Continental Breakfast Hamper
• Full Welsh Breakfast Hamper*

Breakfast hampers can be added at ‘Step 4’ when booking accommodation online or speak to a member of our team on check in. Hampers must be ordered at least 72 hours in advance of the required delivery time. Alternatively, you can make a reservation to dine in any of our restaurants.

*These hampers require some preparation and cooking by yourself.

Can I buy a cooked breakfast instead of cooking in my accommodation?
Yes – guests are welcome to enjoy a full Welsh breakfast at the Celtic Manor Golf Club or The Olive Tree restaurant. Charges for breakfast can be billed to your account and settled upon check out. All guests are required to pre-book breakfast reservations by scanning the QR code provided at check-in.

Can I order takeaway from off site companies?
No – takeaway vehicles are not permitted on site.

Will there be a barbecue that we can use?
No, we regret that barbecues are not permitted.

Can I arrange for a chef to cook for me?
This is not a service offered at this current time.

Activities

Which facilities can we use whilst we are here?
All Resort facilities are available to you during your stay. Advance booking is required for all activities including golf, spa treatments, adventure activities and restaurant dining. We would advise booking these well in advance to avoid disappointment.

Can we use the swimming pool and leisure facilities?
The facilities at Dylans Health and Fitness Club are the closest option and ideal for guests staying at our Hunter Lodges.

Can I arrange to have a babysitter?
We are not currently able to offer this service.

Transportation

How do we get to other parts of the resort?
Our Concierge Team provides a complimentary shuttle service throughout the Resort. Please telephone the Resort Hotel reception in advance to request transportation.

Are we able to hire a golf buggy for the duration of our stay?
Buggies may only be hired by those playing golf for the duration of their round. Due to the nature of the Resort and the internal traffic management plan, we are unable to allow guests to hire golf buggies to drive around the Resort.

Are mountain bikes available to hire?
We do not currently offer this service but please feel free to bring your own mountain bikes.

Departure

What time must I leave my lodge?
Check-out time is 10am. Please note that a late check-out facility is not available and full nightly charges will apply in the event of late departure. Please leave your property by 10am and check out at the Resort Hotel Reception prior to departing.

Can I use the facilities after I have checked out?
Yes, please feel free to use the facilities for as long as you wish.

Frequently Asked Questions

What happens if I break something during my stay?
Whilst we do not charge a deposit, any breakages will be charged to your bill following departure. Will my waste be recycled? Recycling facilities are provided on-site at the Resort. Please ensure that you empty your bin and place your rubbish in the communal bins provided in a central location near to your lodge.

What equipment is provided for small children?
We are able to set up your accommodation for small children by providing travel cots with bed linen and high chairs in the dining area, at no additional charge. There is no other equipment provided in the lodges.

Will my accommodation be serviced daily?
Towels will be refreshed in on Monday, Wednesday and Friday. Should you wish to have your accommodation serviced daily, please inform our Reservations Team who can include this in your booking for an additional charge of £80 per day. This will include your beds being made (please note that bed linen will not be changed), bathroom tidied, towels refreshed and bins being emptied.

Can I bring my pet?
Unfortunately no pets are allowed to stay, with the exception of guide dogs.

Are Hunter Lodges accessible to disabled users?
All of our Hunter Lodges are accessible for wheelchairs users via a ramp. One of our Hunter Lodges has been specially designed to provide two ground floor bathrooms with accessible showers. This Hunter Lodge is also designed and furnished to provide an environment which is as close to ‘allergy-free’ as practically possible.

Can friends visit us?
While friends are welcome to visit for the day, please note that all visitors must depart by 11pm. After this time only residents may remain in your lodge.